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José
Customer Service Representative with 6+ years in client support and sales
Video resume
Customer service representative
I would like to Apple to the customer service position for Call Orange, I have 5 years experiencia working for customer service, tier 2 escalations, retention and sales experience.
Contact
San Salvador, San Salvador, El Salvador
Open to remote
Available on CazVid
Competencies
Customer SupportAdvanced
Handled escalation calls effectively, demonstrating problem-solving skills and customer empathy.
Sales & RetentionIntermediate
Implemented sales techniques and retention strategies to maintain customer satisfaction.
Communication SkillsAdvanced
Effectively communicated with clients to resolve issues and promote services.
Conflict ResolutionIntermediate
Managed escalated calls, defusing customer concerns with professionalism.
Summary
Experienced customer service agent with a strong background in escalation management, sales, and retention seeking to contribute to a dynamic team.
Key Achievements
- Over six years of experience in customer service with a focus on tier two escalation handling.
- Gained expertise in sales and customer retention strategies.
- Consistently involved in improving personal service quality and team contribution.
Skills
Customer SupportSales & RetentionCommunication SkillsConflict Resolution
Published on CazVid - Jul 3, 2025