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Competencies
Demonstrated experience with System Administration.
Demonstrated experience with VMWare Technologies.
Demonstrated experience with Process Optimization.
Demonstrated experience with Server Configuration.
Demonstrated experience with Solution Oriented.
Education
Languages
Experience
Enterprise Tech Support Advisor
Provide support to Tier-1 engineers with complex integration of virtualized or physical appliances into the customer environment, Technical Lead for a team of 10 engineers, Knowledge base and product defect documentation, Take ownership of escalated service request and bring them to satisfactory resolution., Training of new hire engineers.
Enterprise Tech Support Sr. Advisor
KACE Support Team Lead. Develops staff through coaching and performance feedback., Work closely and effectively with other business units to support our customer and teams.
Technical Support Manager II
Manage a team of 14 support engineers that provide solution to integrations of Quest’s Software into customer’s complex environments., Working with customers and internal teams to resolve escalations.
Enterprise Tech Support Sr. Analyst
Provide remote Sysadmin and implementation assistance to integrate a software appliances to customer’s diverse environments.
Enterprise Tech Support Sr. Analyst
Provide remote Sysadmin and implementation assistance to integrate a software appliances to customer’s diverse environments.
Project Program Management Analyst
Assist customer into implementing hardware solution in their environment and data centers.
Inside Sales Rep III
Recommend software solutions for Small Business and Client customers., Advise on software, peripherals and hardware purchases based on their needs while providing an excellent customer experience.
Client Technical Support Sr. Associate
Provide hardware and software support to end users over the phone and using remote support tools.