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Juan
Customer Service Specialist with 8 years experience in call centers
Video resume
Customer service
I have experienced in call center 8 years in customer service/soft collections/transfers/ sales.
Contact
Tijuana, Baja California, México
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Provided support and assistance to customers, ensuring satisfaction and effective problem resolution.
Soft CollectionsIntermediate
Handled collection processes gently to maintain customer relationships while recovering overdue amounts.
TransfersIntermediate
Conducted client transfers efficiently, ensuring seamless communication flow.
Rules and Protocol ComplianceAdvanced
Followed established procedures strictly, contributing to compliance and operational consistency.
SalesBeginner
Limited experience in sales, with a willingness to learn and improve selling skills.
Summary
Dedicated call center agent with 8 years of experience providing customer support, handling collections, transfers, and sales. Committed to following rules and eager to learn.
Key Achievements
- Accumulated 8 years of extensive call center experience across customer service, collections, transfers, and sales.
- Consistently demonstrated punctuality and adherence to rules, contributing to reliable team operations.
- Expressed eagerness to learn and grow professionally within customer support roles.
Skills
Customer ServiceSoft CollectionsTransfersRules and Protocol ComplianceSales
Published on CazVid - Jul 3, 2025