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juan
Contact
Competencies
Experiencia demostrada en IT Support and Troubleshooting.
Experiencia demostrada en Incident Documentation and Tracking.
Experiencia demostrada en Workstation Configuration and Validation.
Experiencia demostrada en Software Installation and Configuration.
Experiencia demostrada en Microsoft Office.
Education
Summary
Perfil profesional
Experience
IT SUPPORT
Configuration and validation of workstations and technological devices before delivery to end users.. Recording, tracking, and documentation of technical incidents using established procedures.. Troubleshooting of technical incidents involving IT infrastructure and network connectivity.. Verification of implemented solutions to confirm the resolution of reported incidents.. Collaboration with different areas to improve response times and service quality.. Provided technical support and assistance to users when required.