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juan

IT Support

Contato

Bogotá, Bogota D.C., Colombia
Disponível na CazVid
Contato pela CazVid

Competências

IT Support and Troubleshooting

Experiencia demostrada en IT Support and Troubleshooting.

Incident Documentation and Tracking

Experiencia demostrada en Incident Documentation and Tracking.

Workstation Configuration and Validation

Experiencia demostrada en Workstation Configuration and Validation.

Software Installation and Configuration

Experiencia demostrada en Software Installation and Configuration.

Microsoft Office

Experiencia demostrada en Microsoft Office.

Formação acadêmica

UNIVERSITY ECCI
SOFTWARE PROGRAMMING TECHNICIAN
SENA
2020
CISCO NETWORKING ACADEMY
2023
CISCO NETWORKING ACADEMY
2024

Resumo

Perfil profesional

Experiência

IT SUPPORT

INTEGRAL GROUP SOLUTIONS
Ago 2024 - Feb 2026

Configuration and validation of workstations and technological devices before delivery to end users.. Recording, tracking, and documentation of technical incidents using established procedures.. Troubleshooting of technical incidents involving IT infrastructure and network connectivity.. Verification of implemented solutions to confirm the resolution of reported incidents.. Collaboration with different areas to improve response times and service quality.. Provided technical support and assistance to users when required.

Habilidades

IT Support and TroubleshootingIncident Documentation and TrackingWorkstation Configuration and ValidationSoftware Installation and ConfigurationMicrosoft Office
Publicado na CazVid - 9 de set. de 2026
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