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Juan
Support and Operations Specialist with 5 years of diverse experience
Video resume
Support and Operations Specialist with 5 years of diverse experience
Please record a video speaking in English about your experience.
Contact
Bogotá, Bogota D.C., Colombia
Available on CazVid
Competencies
Technical SupportIntermedio
Provided technical assistance for video recording equipment, sound systems, and amplifiers.
Customer ServiceIntermedio
Delivered support and troubleshooting to clients in various support roles.
Staff ManagementIntermedio
Supervised staff and managed inventory at Cedar Point Amusement Park.
Communication SkillsIntermedio
Improved English speaking skills through multiple customer-facing roles.
Video Content CreationPrincipiante
Participated in video content related to experience sharing and instructions.
Education
Software programming
SENA
2016
Graphic design
Instituto ISES
2015
Recreation and Tourism
SENA
2013
Bachelor
I.E.M Manuela Ayala de Gaitán
2013
Primary School
I.E.M Manuela Ayala de Gaitán
2007
Languages
EnglishC1
FrenchA2
Summary
Experienced in technical support, customer service, and team management with strong communication skills.
Key Achievements
- Gained experience supporting video recording equipment (DVR, NVR) at Convergys/Concentrix
- Managed staff and inventory effectively as a Housekeeping Supervisor at Cedar Point Amusement Park
- Enhanced English communication skills through roles in customer support and hospitality
Experience
Agent
KM2 solutions
March 27th 2019 - August 20th 2019
New Vocabulary
Technical support associate
Convergys/Concentrix
September 3rd 2018 - January 21st 2019
Video recording equipment technical support knowledge (DVR, NVR)
Financial specialist
Sitel
February 12th 2018 - August 29th 2018
Improved speaking skills
Housekeeping Attendant / Housekeeping Supervisor
Cedar Point Amusement park
May 11th 2021 - August 30th 2023
Improvement in my English skills, Learned how to manage staff and inventory.
Skills
Technical SupportCustomer ServiceStaff ManagementCommunication SkillsVideo Content Creation
Published on CazVid - May 17, 2026