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Customer Service & Operations Coordinator with 8+ years of extensive experience
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Competencies
Experience coordinating customer service activities across diverse international and public sectors, including remote environments.
Proficient in managing, verifying, and maintaining operational and legal documents, ensuring accuracy and compliance.
Handled import/export operations, managed customs documentation, and ensured regulatory adherence for international shipments.
Provided legal and legislative support including case management, contract drafting, and legislative documentation.
Coordinated agendas, hearings, and communications between multiple institutions, facilitating legislative and operational processes.
Education
Languages
Summary
Customer Service and Operations Coordinator with over 8 years of expertise in managing diverse international accounts, logistics, legal support, and legislative processes. Skilled in document management, compliance, and cross-institutional coordination in remote and multicultural environments.
Key Achievements
- Led operations and customer service coordination for diverse international accounts, improving process efficiency and customer satisfaction.
- Managed sensitive information, operational documentation, and strategic case follow-up ensuring policy compliance and accuracy.
- Directed logistics and administrative operations for international transport projects, ensuring customs compliance and timely deliveries.
Experience
Customer Service and Operations Coordinator
Led remote and on-site operations and customer service coordination for diverse international accounts, including public institutions and non-profit organizations., Managed sensitive information, operational documentation, and strategic case follow-up, ensuring accuracy, compliance with policies,...
Paralegal Assistant
Provided comprehensive paralegal support in managing legal cases related to disputes between vehicle dealerships, insurers, and consumers., Combined information gathering, case coordination, and compliance oversight to ensure fulfillment of contracts, policies, and claims processes., Maintained...
Operations Coordinator
Directed logistics and administrative operations, managing international transport projects and ensuring compliance with customs regulations., Coordinated import/export operations, optimizing timelines and costs through strategic planning and effective communication with corporate clients.,...
Paralegal and Administrative Coordinator
Provided administrative and legal support with a focus on preparing tenders, contracts, and technical documentation for public institutions and financial entities., Ensured legal compliance, document precision, and efficiency in administrative processes, strengthening the firm’s reputation with...
Parliamentary Assistant
Supported drafting, tracking, and coordination of legislative initiatives in key commissions (Economy; Finance and Budget; Security), working directly with advisors, commissioners, and external actors., Contributed to drafting official documents for the Electronic Signature Law and digitization...