This is my profileContact via CazVidJuan
Account Manager with 5+ years in Telecommunications and Customer Relations
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Competencies
Built and maintained strong relationships with clients, addressing their needs to enhance loyalty and satisfaction.
Negotiated service agreements with clients, aligning offerings with client needs and company goals.
Led a sales team, providing coaching and support to improve overall team productivity and performance.
Effectively communicated with clients and internal teams to facilitate project completion and service delivery.
Education
Summary
Dedicated account manager with over 5 years of experience in telecommunications, specializing in client retention, contract negotiations, and team leadership. Proven ability to develop strategic relationships and drive revenue.
Key Achievements
- Successfully managed a portfolio of over 50 clients, ensuring high retention rates and customer satisfaction.
- Led a team of 8 sales associates, developing training programs that improved team sales performance by 15%.
- Negotiated service contracts worth up to $2 million, expanding account scope and revenue.
Experience
Healthcare Support
Authorized patient documentation for medical procedures., Verified healthcare records and requirements., Coordinated information between patients and providers.
Content Moderator
Reviewed and filtered user-generated content based on community guidelines., Removed inappropriate or offensive material., Monitored platform activity in real time to prevent abuse and violations.
Medical Records Specialist
Uploaded and attached medical documentation into internal databases., Communicated with primary care offices to obtain signatures and verify appointments., Maintained accurate patient records and ensured compliance with documentation standards.
Call Center Representative
Provided customer service and technical support., Resolved customer complaints and inquiries., Delivered solutions focused on client satisfaction.
Customer Service Representative
Assisted customers with inquiries and account issues., Implemented solutions to improve customer experience., Managed high call volume while maintaining service quality.