This is my profileContact via CazVid
Karla
Customer Service Specialist with 18 years of call center experience
Video resume
Virtual assistance
18 years of call center experience with life auto and home and dental insurance pharmacy medicare back up supervisor quality Coach chat and English teacher I have done a little be it of everything
Contact
San Salvador, San Salvador, El Salvador
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Provided support and assistance to customers in call center environments, focusing on insurance and technical support
Insurance KnowledgeAdvanced
Handled inquiries and support related to life, auto, home, and dental insurance policies
Teaching & Language SkillsIntermediate
Experience as an English teacher, offering language instruction and support
Supervisory & Quality CoachingIntermediate
Assisted in quality assurance and supervised team activities in a call center setting
Summary
Experienced customer service and call center professional with 18 years in insurance, technical support, and education, demonstrating leadership and diverse skills.
Key Achievements
- Accumulated 18 years of diverse call center experience specializing in insurance, tech support, and teaching
- Served in supervisory roles, including quality coaching and backup supervisor, demonstrating leadership and training capabilities
- Gained experience across multiple domains: auto, home, life insurance, and language education
Skills
Customer ServiceInsurance KnowledgeTeaching & Language SkillsSupervisory & Quality Coaching
Published on CazVid - Jul 3, 2025