Katherine - HR Manager with diverse experience in recruitment and intercultural communication

Proactively sourced interpreters fluent in multiple languages across platforms like LinkedIn, job boards, language forums, and community networks., Used unconventional channels such as Facebook groups, WhatsApp communities, and regional networks to connect with talent in hard-to-reach areas., Built talent pipelines by geography, availability (24/7 coverage), and subject-matter expertise (medical, legal, technical)., Reviewed interpreter resumes, certifications, and language proficiency levels., Conducted language-level screenings, scenario-based evaluations, and behavioral interviews to assess accuracy, fluency, and communication skills., Maintained strong, respectful, and long-term relationships with freelance interpreters., Ensured a smooth onboarding experience with training materials, platform guides, and clear communication of expectations., Tracked key metrics such as time-to-fill per language/region, quality of interpretation based on client feedback, retention and interpreter reliability.

Provided high-level administrative support to executives, including calendar management, travel coordination, and meeting preparation., Streamlined daily operations by organizing schedules, prioritizing tasks, and ensuring deadlines were consistently met., Prepared reports, presentations, and correspondence, maintaining a high standard of accuracy and professionalism., Acted as the primary point of contact between executives, clients, and internal teams, ensuring effective communication and follow-up., Coordinated confidential information and sensitive documentation with discretion and integrity., Supported recruitment and HR initiatives by scheduling interviews, onboarding new hires, and managing employee records., Assisted in organizing corporate events, meetings, and training sessions to enhance team collaboration and engagement., Implemented organizational systems that improved efficiency and reduced administrative bottlenecks.

Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction., Used key metrics and prepared reports for senior management to monitor performance of commercial activities., Strengthened team and organization by recruiting and hiring 15 qualified employees for international cooperation., Managed budgets and financial reporting, ensuring accurate forecasting and cost control for optimal profitability., Built relationships with clients to establish new contracts., Streamlined internal processes by identifying areas for improvement and implementing changes to increase efficiency., Led successful contract negotiations resulting in long-term agreements that benefited both parties involved strategically., Implemented training programs for staff members, improving overall team performance and productivity levels., Developed strong partnerships with key stakeholders, fostering collaboration to achieve shared goals.

Supported sales representatives by preparing accurate quotes, proposals, and presentations tailored to prospective clients' needs., Maintained positive client relationships through regular communication and excellent customer service., Organized internal meetings and events that facilitated effective communication among team members and management., Processed purchase orders promptly, ensuring accuracy in documentation and compliance with company policies., Answered 560-line phone system and directed calls to optimize office communications., Answered around 250 emails efficiently to provide solutions to the different international companies we have contact with, as well as to our team within the company.

Designed and delivered engaging training programs for new hires and existing employees, focusing on HR policies, compliance, and workplace best practices., Improved employee performance by implementing interactive workshops and practical role-play sessions tailored to organizational needs., Collaborated with HR and department managers to identify skill gaps and develop targeted learning solutions., Created training materials, manuals, and e-learning content to ensure knowledge retention and accessibility., Monitored and evaluated training effectiveness through feedback surveys, performance assessments, and KPI tracking., Supported onboarding processes by providing orientation sessions that enhanced employee integration and reduced early turnover., Maintained accurate training records and reported progress to senior HR leadership, ensuring compliance with company standards and labor regulations.

Increased candidate placements by implementing innovative sourcing strategies and utilizing various recruitment tools., Developed strong relationships with hiring managers, leading to more efficient communication and better understanding of their needs for open positions., Reduced time-to-fill for open positions by streamlining the interview process and providing timely feedback to candidates., Enhanced company's employer brand by creating engaging job postings and promoting positive work culture on social media channels., Trained new team members on recruitment best practices, ensuring a high level of competency within the team., Utilized data-driven techniques to analyze recruitment metrics and identify areas for improvement in the hiring process.

Persuade the customer to change their plan or the service they had with us to a better one or a new product., Solve all the problems that the client has with our service and make a small report., Manage both incoming and outgoing calls for the company, as well as managing other lines of communication such as e-mail and SMS., Answer about 85 calls per day from customers with any problem with the service, be it programming, payment problem, configuration, subscription, etc., Make a report of each customer call in the Netflix database and send it to the respective state., Make calls with the back office and technical area and it is necessary to achieve optimal performance for each client., Every week attend an improvement meeting where all the agents meet with the operations leaders to propose improvements and a better flow of service for customers., Assisting and guiding customers at stores in the U.S. with any type of problem or inconvenience they may have., Derive reports and generate effective communication with managers and supervisors of the several stores on all cases carried out in their stores., Providing technical support and information to customers on various devices purchased.

Coordinate with my team twice a week on the strategies to be implemented to better attraction and effectively engage our clients in the advisory process., Coordinate and assign weekly activities and schedules to each person in my team, as well as review and update their client base in order that they can work optimally each week., Review the general basis and reports of the entire organization in order to schedule feedbacks with the other areas and to better align our strategies and objectives as an organization, propose solutions and new proposals as a team., Train my team always with updated information on financial and legal issues that may arise, in addition to the soft skills they require to have a very good performance., Organize 2 times a month a virtual event in which all customers globally can have a greater openness to all our projects and services and interact dynamically with us and have all the perfect information at hand to start with the other processes.

Enhanced employee retention by implementing effective onboarding and training programs., Improved workplace culture through the development and implementation of diversity initiatives., Managed employee relations, investigating and resolving conflicts to maintain a positive work environment., Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary., Facilitated organizational change through effective communication and collaboration with senior management., Implemented performance management systems, providing constructive feedback and coaching opportunities for employees., Developed comprehensive training programs, empowering employees to reach their full potential within the organization., Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information., Established clear succession plans to ensure leadership continuity during periods of transition or growth., Promoted a culture of continuous learning through the coordination of professional development opportunities and workshops for employees at all levels within the organization., Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals., Managed employee disputes by employing conflict resolution techniques., Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues., Guided leaders and employees on company policies, programs, benefits and salary administration., Led decision-making and implementation of HR policies, procedures, programs and functions., Monitored and handled employee claims involving performance-based and harassment incidents.