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Customer Service Specialist with 6+ years in Tech & Security Industries
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Competencies
Delivered support via email, chat, and phone in various roles, ensuring customer satisfaction.
Managed billing and customer accounts for financial and telecommunications companies.
Engaged in sales and retention activities for security and home services providers.
Provided bilingual medical interpretation and customer support.
Handled customer inquiries across multiple channels, ensuring effective communication.
Education
Languages
Summary
Dedicated customer support specialist with over 6 years of experience across tech, security, financial, and healthcare sectors, focusing on customer satisfaction and account management.
Key Achievements
- Gained experience in billing, technical support, account management, sales, and customer satisfaction at Xfinity.
- Handled retention and sales functions at Vivint Home Security.
- Provided medical interpreting and bilingual customer service at Interpretia.
Experience
Engagement specialist
Billing, technical support, account management, sales, customer service, customer satisfaction
Specialist
Retentions and sales
Recruitment assistant
Customer service
account management and billing for Global Holdings, receptionist
Customer service
emails and chats support, creative design support
Medical Interpreter
medical interpreter and customer service