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Logistics and Customer Service Specialist with 3+ years in logistics and e-commerce
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Competencies
Supported logistics processes through documentation management, data entry, and communication strategies.
Handled inquiries, resolved issues, and supported financial transactions for e-commerce sellers and carriers.
Managed shipment documentation, including Bills of Lading and Rate Confirmations, to ensure accuracy.
Collaborated on creating communication approaches that improve logistics operations and client relationships.
Supported sales and factoring operations through documentation and payment verification processes.
Education
Languages
Summary
Dedicated logistics coordinator and customer service representative with a proven track record of supporting efficient shipping, documentation, and client relations within the logistics and e-commerce sectors.
Key Achievements
- Managed documentation and customer interactions to support logistics operations at CloudTrucks.
- Ensured accurate maintenance of financial and logistical documentation, facilitating timely payments.
- Collaborated on communication strategies to improve logistics efficiency and customer service quality.
Experience
Logistics Coordination
Ensure all documentation for delivered shipments is managed effectively, supporting the accounting department in processing transactions related to logistics operations., Upload documents to the company's internal platforms for proper handling., Provide high level customer service via...
Customer Service Representative
Providing sales and shipping solutions to e-commerce sellers., Resolving sellers inquiries, transaction delays, and missing information by addressing client inquiries., Worked within the Factoring department, primarily handling collections on broker payments with past-due invoices., Managed key...