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Leonard
Data Entry Clerk
Video resume
Contact
Competencies
Demonstrated experience with Bilingual proficiency.
Demonstrated experience with Multilingual competence.
Demonstrated experience with Active listening & attention to detail.
Demonstrated experience with Error detection (accuracy, omissions, additions).
Demonstrated experience with Terminology management.
Education
Languages
Summary
Data Entry Clerk open to new opportunities
Experience
Data Entry Clerk
Construction of a database
Medical and Social Interpreter
Freelance Medical Interpreter with Globo and Propio
Customer Service Advocate
Providing Outstanding Customer support
QA Analyst
Evaluating live and recorded sessions for accuracy, fluency, terminology, and cultural appropriateness. Providing actionable feedback and coaching to interpreters to improve performance and consistency. Collaborating with training and operations teams to maintain quality standards, develop scoring systems, and track performance metrics
Skills
Video Transcript
Call Center Agent
I've been in the call center industry for the last 15 years, as I said, I'm my resume, and I started back in my home country in Haiti. I was a direct agent, and I moved to DR, and when I got to DR, I started working as a call center agent, actually. I am an order form, helping people, you know, resolve their issues. I worked there for basically the last-based company. And yeah, throughout my career, there were those times I learned a lot how to calm a customer, like a nightwaker's customer, how to help them with their issue more efficiently, and avoiding a lot of things that might make that call last longer to make sure that we stay within the resident time for the call, and also make sure to meet customer satisfaction. Thank you.
Video Transcript 2
Mi nombre es Guillermo. Como dice, yo tengo 15 años de experiencia trabajando en el call center y yo he trabajado en compañías que están en Estados Unidos y también compañías afuera en Estados Unidos. y mi experiencia en el call center fue una experiencia muy agradable porque ahí aprendí muchas cosas y yo encontré muchas buenas personas y gané experiencia en mi trabajo día a día. Estoy dispuesto aquí para empezar a trabajar ahora ustedes y llevar mi experiencia a su servicio para ver cómo yo puedo ayudar a los demás personas a resolver las situaciones que ellos tienen. Gracias.