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Lexa
Dispatcher / Operations Coordinator
Contact
Competencies
Experiencia demostrada en Transportation dispatch and trip coordination.
Experiencia demostrada en Driver and provider communication.
Experiencia demostrada en Scheduling, routing, and trip monitoring.
Experiencia demostrada en Issue resolution and escalation.
Experiencia demostrada en Service-quality and incident documentation.
Education
Languages
Summary
Dispatcher / Operations Coordinator buscando nuevas oportunidades
Experience
Dispatcher / Operations Coordinator
Coordinate ride assignments and organize trips based on schedules and locations.. Communicate with drivers and transportation providers to support timely pickups and service delivery.. Provide drivers with destination and routing assistance and help resolve scheduling issues.. Monitor trip progress and service quality using phone, radio, and other communication channels.. Record trip details, including departure times, destinations, expected return times, and service incidents.. Document provider no-shows and on-time-performance issues and report them to the appropriate manager.. Provide feedback on driver performance and escalate operational problems as needed.. Dispatch markets: Fort Lauderdale, New York, Denver, Seattle, Ohio, Phoenix, and Salt Lake City.
Bilingual Commercial Advisor — DIRECTV, DISH, and Internet Products
Contacted customers in the United States to explain and offer television and internet products.
Bilingual Customer Service — Hello Doctor / Affordable Care Act
Provided information to people in the United States about health-reform changes and related services.
Commercial Assistant
Supported customer service and information-management activities.
English Tutor & Translator
Provided English-language academic support to children, teenagers, and adults.. Translated English-language texts.