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Liliana
Customer Service & Sales Professional with 10 years of experience
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Competencies
Provided support and assistance to clients in various customer-facing roles across different companies.
Engaged in sales and retention activities, contributing to revenue growth through client interactions.
Assisted in managing front desk and project-related tasks, supporting team operations.
Effectively communicated with clients and team members in a bilingual (Spanish-English) environment.
Experience in research and data collection through roles with research companies like Harmon Research.
Summary
Lilianais a dedicated professional with a bachelor's degree in psychology and 10 years of experience in customer service, sales, and management roles across various outsourcing companies in Costa Rica.
Key Achievements
- Worked with multiple outsourcing companies including Amazon, Harmon Research, and Accenture.
- Gained diverse experience across roles such as customer service, reservations, collections, retention, and sales.
- Held multiple roles including Front Desk Agent, Manager Assistant, and Project Manager.