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Medical Interpreter with Customer Service & Call Center Expertise
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Competencies
Facilitated communication between medical professionals and patients in diverse healthcare scenarios.
Managed customer interactions in call centers, addressing inquiries and resolving issues efficiently.
Handled a high volume of calls related to sales, scheduling, and general customer support.
Maintained clarity and professionalism while managing multiple call types in fast-paced environments.
Education
Languages
Summary
Experienced Medical Interpreter and Customer Service Specialist with a background in high-volume call centers and diverse communication settings.
Key Achievements
- Provided medical interpretation across various healthcare settings including clinics, hospitals, and nursing homes.
- Handled high volume of calls across multiple domains such as medical, banking, and utilities, ensuring clear communication.
- Gained experience in sales, customer service, and scheduling in a high-pressure call center environment.
Experience
Medical Interpreter
Receiving many different types of calls such as: Medical (clinics, hospitals, offices, nursing homes, etc.), Banking (acc. openings, claims, frauds, payments, loans, etc.), Services (utilities, insurances, shelters, 911,etc.)
Call center representative
Sales agent, Customer service, Experience in high volume of calls, Hotel/Trips scheduling