This is my profileContact via CazVidLucia
Customer Service Specialist with experience in Telehealth and Video Calls
Contact
Managua, Managua Department, Nicaragua
Available on CazVid
Competencies
MultitaskingIntermediate
Managed multiple customer inquiries across different channels in a fast-paced BPO setting
Customer ServiceIntermediate
Provided support and assistance to customers, focusing on telehealth and refraction services
HardworkingIntermediate
Consistently committed to completing tasks thoroughly and efficiently in a demanding environment
CuriosityBeginner
Displayed interest in expanding knowledge of telehealth and optical services
Education
English language
English for Call Centers Academy
Completed Jul 2022
Languages
English
Summary
Experienced in telehealth and optical customer support, adaptable and dedicated to client satisfaction.
Key Achievements
- Provided customer support in telehealth settings, ensuring clear communication during video consultations
- Gained experience in refractionist services within a BPO environment
- Handled multiple customer interactions efficiently, demonstrating multitasking abilities
Experience
Costumer Services
Opticall BPO
Jul 2022 - Dec 2024
Telehealth, Video Call, Refractionist
Skills
MultitaskingCustomer ServiceHardworkingCuriosity
Published on CazVid - Jul 3, 2025