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Ludim
Sr Quality Analyst and Trainer at Concentrix Nicaragua
Contact
La Ceibita, Masaya Department, Nicaragua
Open to remote
Available on CazVid
Competencies
Bilingual CommunicationAdvanced
Fluent in English and Spanish, facilitating effective communication in diverse environments.
Quality AssuranceAdvanced
Expert in developing and implementing quality control measures to enhance service delivery.
Team LeadershipAdvanced
Proficient in leading teams, fostering collaboration, and driving performance improvements.
Technical SupportIntermediate
Skilled in providing technical support and troubleshooting for various customer service platforms.
Creative Problem SolvingAdvanced
Adept at identifying issues and devising innovative solutions to enhance operational effectiveness.
Education
Bachellor
Universidad Nacional de Nicaragua (UNAN), Managua
Completed 2011
Colegio Bautista Masaya
Completed 2002
Escuela Cristobal Rugama Masaya
Completed 1997
Languages
SpanishNative
EnglishConversational
Summary
Detail-oriented professional with extensive experience in customer service and quality assurance, specializing in team leadership and bilingual communication.
Key Achievements
- Successfully led a team of customer service representatives, improving performance metrics by 20%.
- Developed training programs for new hires that increased overall team efficiency by 30%.
- Implemented quality assurance protocols that reduced error rates by 15% in customer interactions.
- Achieved recognition as a top performer in customer satisfaction ratings during tenure at Concentrix.
Experience
Park Ranger and Bilingual visitor service
Parque Nacional Volcan Masaya
2005 - 2009
Coach Track Trainee for Virgin Mobile USA Campaign
Sitel Nicaragua S. A.
Customer Service Agent for US Cellular Campaign
Stream Global Services Nicaragua
20014
Customer service representative for Netspend
Spi Global Nicaragua
Customer service representative for Avalon
Concentrix Nicaragua
2017
Quality Analyst for Avalon
Concentrix Nicaragua
2017 - 2018
Team Leader for Avalon
Concentrix Nicaragua
2018 - 2019
Technical support representative
Concentrix Nicaragua
2021
Sr Quality Analyst and trainer
Concentrix Nicaragua
2022 - Present
Skills
Bilingual CommunicationQuality AssuranceTeam LeadershipTechnical SupportCreative Problem Solving
Published on CazVid - May 20, 2026