This is my profileContact via CazVid
Marcelo
Customer Service Specialist with 2 years of bilingual support experience
Video resume
Virtual Assistant
Regarding my most recent work experience was in Teleperformance working for 2 bilingüal campaigns Instacart and Walmart as a cutomer service agent helping(customers from US and Canadá) them with issues in their account, if it was with their order, if they wanted to move charges just to mention some of them, with my skills of being very emphatic and patient with all the customers, they told me multiple times that they were still using the app because of my great service given to them.
Contact
Lima, Lima Province, Perú
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided support to US and Canadian clients, resolving issues related to accounts and orders.
CommunicationAdvanced
Effectively communicated with customers in bilingual settings, demonstrating patience and empathy.
Problem SolvingIntermediate
Handled a variety of customer issues with problem-solving skills to ensure issue resolution.
Multilingual SupportIntermediate
Provided assistance in bilingual (Spanish and English) environments, facilitating clear customer interactions.
Summary
Experienced bilingual customer service agent with expertise in resolving account and billing issues for US and Canadian clients, known for empathy and patience.
Key Achievements
- Assisted US and Canadian customers with account issues and order management, maintaining high customer satisfaction.
- Delivered empathetic and patient service in a bilingual environment, earning positive feedback from clients.
- Developed problem-solving skills handling diverse customer inquiries related to billing and account access.
Skills
Customer ServiceCommunicationProblem SolvingMultilingual Support
Published on CazVid - Jul 3, 2025