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Marcia
Customer Support
Contact
Competencies
Demonstrated experience with Multitasking.
Demonstrated experience with Teamwork.
Demonstrated experience with Self-confident.
Demonstrated experience with Communicative.
Demonstrated experience with English.
Education
Languages
Summary
Customer Support open to new opportunities
Experience
Customer Support
Handled over 35 calls daily.. Handled over 15 chats daily providing assistance as technical support by supplying steps and troubleshooting.
Customer Support
Handled over 15 emails daily.. Providing the best assistance in planning a social event for future rides.
Customer Support
Handled between 35-40 calls daily.. Give technical support with troubleshooting and providing steps if it was necessary for the client.
Customer Service (Schedule)
Handled 80+ calls daily.. Managed appointments, coordinated timelines, resolved conflicts, and ensured smooth daily operations.. Prioritized tasks, communicated updates, and used organizational tools to meet deadlines effectively.
Customer Support
Handled between 30-50 cases daily.. Assisted clients who were looking for providers for mental health services for their kids via text and phone calls.