This is my profileContact via CazVidMargareth
Customer Service Professional with 5+ years of client advocacy and support
Contact
Guatemala City, Guatemala, Guatemala
Available on CazVid
Competencies
Customer SupportAdvanced
Provided tailored solutions and managed customer relationships to ensure satisfaction.
Team ManagementIntermediate
Led and coordinated team efforts to resolve complex customer issues at Atlassian.
CommunicationAdvanced
Effectively conveyed value propositions and tailored messaging to diverse clients.
Problem-SolvingIntermediate
Addressed complex customer issues through analytical and solution-oriented approaches.
Education
Bachelor in Business Administration
Esi School of Management
High School Diploma
Colegio Bilingue Campo Real
Languages
English
Spanish
Summary
Experienced in managing customer relationships and resolving complex issues across technology and sales sectors.
Key Achievements
- Managed a team as a Senior Customer Advocate at Atlassian, overseeing complex customer issues
- Tailored solutions and communicated value propositions effectively as a Senior Customer Service Representative at Informal Sales
- Gained diverse experience in addressing customer needs and problem-solving across roles
Experience
Senior Customer Advocate/Student
Atlassian
2022 - current
Managing a team, Addressing complex customer issues
Senior Customer Service Representative
Informal Sales
2019 - 2021
Identifying customer needs, Tailoring solutions, Communicating value propositions
Skills
Customer SupportTeam ManagementCommunicationProblem-Solving
Published on CazVid - Jul 3, 2025