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Administrative and Customer Support Professional with Diverse Experience
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Competencies
Applied management skills in coordination, team hiring, and service provision across roles.
Utilized in email drafting, translation, document review, and customer interactions.
Provided customer support, managed reservations, and handled inquiries across hospitality and administrative roles.
Maintained organized reception desk, managed schedules, and coordinated document logistics.
Utilized MS Word, Excel, and PowerPoint for administrative tasks, reporting, and presentations.
Education
Languages
Summary
Experienced professional with skills in management, communication, organization, and customer service, with a strong background in administrative tasks, team coordination, and client interactions.
Key Achievements
- Handled administrative tasks including file management, email drafting, and appointment scheduling at OC GREEN CLEAN.
- Coordinated team hiring, reviewed documents, and supervised quality at Central American Secretariat-SITCA.
- Managed payments, reservations, and inquiries efficiently as a Cashier-Receptionist at Crowne Plaza Hotel.
Experience
Virtual Assistant
file management, email drafting, appointment scheduling, service provision, customer support, administrative tasks
Language Specialist
translation and document review, coordination and hiring of team members, quality supervision, logistics
Cashier-Receptionist
Manage payments, issue receipts, handle reservations, handle inquiries, keep the reception desk organized
Insurance Specialist
managing confidential data, third-party administration, coordinating policy renewals, liaising with insurance carriers