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Customer Service & Business Admin Professional with 8+ years in Food & Retail
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Competencies
Provided excellent customer service, handled complaints, and managed social media engagement.
Led teams, delegated tasks, and supervised staff recruitment and training in retail and food establishments.
Developed marketing strategies, managed social networks, and handled sales reports.
Managed expenses, product costing, and prepared sales reports using MS Office Suite.
Drafted asylum declarations, advised clients on legal status in the US, demonstrating attention to detail.
Education
Languages
Summary
Experienced in managing operations, client relations, and marketing within food retail and legal support sectors. Skilled in team supervision, KPI management, and social media strategy.
Key Achievements
- Managed daily operations, inventory, and staff recruitment at Royal Bake, enhancing operational efficiency.
- Supervised key KPIs such as profit margin and conversion rates at both Royal Bake and Delishop, ensuring business targets.
- Prepared legal documentation and advised clients on US immigration processes as a Paralegal at CourtPals.
Experience
Owner
Customer service, post-sale tracking, and problem solving., Development and marketing of all desserts on the menu., Product costing, sales report, operating expenses, incident monitoring, and monthly sales summary., Management of key KPIs: average ticket, conversion rate, profit margin, break-even...
General Manager
Management of key KPIs: average ticket, conversion rate, profit margin, break-even point, and repurchase rate., Management of social networks and advertising strategy., Establishment of relationships with external input and equipment suppliers., Customer service and sales work., Daily cash...
Paralegal
Contact clients by telephone and draft their asylum declarations based on their testimonies, this being an essential document for the application for political asylum to legally reside in the United States., Advise clients on the steps to follow to obtain legal status in the United States.,...
Call Centre Agent
Received inbound calls from customers belonging to Telcel's post-paid plan scheme and managed their requests., Service activation and deactivation, plan changes, and filing of complaints., Resolved queries and issues (such as breakdowns of monthly invoices and quotes on new telephone...