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Melisa
Customer Service & Supervisor with 2.5 years in BPO industry
Video resume
Virtual Assistant
I'm Melisaand this is my very brief video talking about my work experiences.nThank you in advance.
Contact
Porecatu, Paraná, Brasil
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Handled customer interactions directly, ensuring customer satisfaction and issue resolution.
Team SupervisionIntermediate
Supervised team members, coordinated tasks, and provided support to meet operational goals.
Communication SkillsAdvanced
Effectively communicated with clients and team members in a fast-paced contact center setting.
Contact Center OperationsIntermediate
Gained hands-on experience in managing workflows, client expectations, and team performance.
Summary
Customer service professional with over two years of supervisory experience in a BPO contact center environment, dedicated to delivering quality client interactions and team leadership.
Key Achievements
- Progressed from customer service representative to supervisor at Apex America BPO
- Led customer support team for over two years in a contact center environment
- Gained experience in managing contact center operations and client interactions
Skills
Customer ServiceTeam SupervisionCommunication SkillsContact Center Operations
Published on CazVid - Jul 3, 2025