Customer service professional with over two years of supervisory experience in a BPO contact center environment, dedicated to delivering quality client interactions and team leadership.
Handled customer interactions directly, ensuring customer satisfaction and issue resolution.
Supervised team members, coordinated tasks, and provided support to meet operational goals.
Effectively communicated with clients and team members in a fast-paced contact center setting.
Gained hands-on experience in managing workflows, client expectations, and team performance.