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Mónica
Customer Service Agent with bilingual communication skills in Colombia
Video resume
Customer care service agent
I am looking forward to improving my skills in the customer service area.
Contact
Barbosa, Santander, Colombia
Open to remote
Available on CazVid
Competencies
Customer SupportIntermediate
Provided assistance to clients via phone and chat, resolving issues and delivering service.
Bilingual CommunicationAdvanced
Communicated effectively in English and Spanish, both oral and written, to serve diverse clients.
Active ListeningIntermediate
Applied active listening techniques to understand client needs and initiate appropriate solutions.
Conflict ResolutionIntermediate
Utilized patience and collaboration to resolve customer conflicts and enhance satisfaction.
Summary
Bilingual customer care agent with experience in phone and chat support, specializing in conflict resolution and client communication.
Key Achievements
- Gained experience in customer care service through direct client interaction via phone and chat.
- Developed essential skills such as patience, active listening, empathy, and conflict resolution.
- Proficient in English and Spanish, both written and verbal, enabling effective bilingual support.
Skills
Customer SupportBilingual CommunicationActive ListeningConflict Resolution
Published on CazVid - May 17, 2026