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Mónica
Customer Service Agent with bilingual communication skills in Colombia
Currículo em vídeo
Customer care service agent
I am looking forward to improving my skills in the customer service area.
Contato
Barbosa, Santander, Colombia
Aberto a trabalho remoto
Disponível na CazVid
Competências
Customer SupportIntermediate
Provided assistance to clients via phone and chat, resolving issues and delivering service.
Bilingual CommunicationAdvanced
Communicated effectively in English and Spanish, both oral and written, to serve diverse clients.
Active ListeningIntermediate
Applied active listening techniques to understand client needs and initiate appropriate solutions.
Conflict ResolutionIntermediate
Utilized patience and collaboration to resolve customer conflicts and enhance satisfaction.
Resumo
Bilingual customer care agent with experience in phone and chat support, specializing in conflict resolution and client communication.
Principais conquistas
- Gained experience in customer care service through direct client interaction via phone and chat.
- Developed essential skills such as patience, active listening, empathy, and conflict resolution.
- Proficient in English and Spanish, both written and verbal, enabling effective bilingual support.
Habilidades
Customer SupportBilingual CommunicationActive ListeningConflict Resolution
Publicado na CazVid - 17 de mai. de 2026