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Monica
Call Center Agent with 5+ Years in Customer Service & QA
Video resume
Call center agent and QA
I have experience for over 5 years in a call center industry.nThe departments that I have worked are sales, technical and Cuatomer services also i have experience as a QA. nI’m from puerto Cortes, I’m 34 years old. nI’m very professional, and very dedicated to my work I love to do everyday with excellent
Contact
Puerto Cortez, Cortés Department, Honduras
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided support and solutions to customer inquiries, ensuring satisfaction and loyalty.
Quality AssuranceIntermediate
Assessed call quality standards and contributed to process improvements as a QA specialist.
Technical SupportIntermediate
Assisted customers with technical inquiries and troubleshooting procedures.
Communication SkillsAdvanced
Demonstrated professional verbal communication and active listening in a call center environment.
Summary
Call center professional with over five years of experience across sales, technical support, and customer service, including quality assurance roles. Dedicated, professional, and skilled in delivering excellent service.
Key Achievements
- Gained over five years of comprehensive experience across sales, technical support, and customer service departments.
- Held a role as a Quality Analyst, ensuring quality standards and service excellence.
- Developed professional skills in multiple call center operational areas and maintained dedication to consistent performance.
Skills
Customer ServiceQuality AssuranceTechnical SupportCommunication Skills
Published on CazVid - Jul 3, 2025