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Monica
Call center agent and QA
Currículo em vídeo
Call center agent and QA
I have experience for over 5 years in a call center industry.nThe departments that I have worked are sales, technical and Cuatomer services also i have experience as a QA. nI’m from puerto Cortes, I’m 34 years old. nI’m very professional, and very dedicated to my work I love to do everyday with excellent
Contato
Puerto Cortez, Cortés Department, Honduras
Aberto a trabalho remoto
Disponível na CazVid
Competências
Customer ServiceAdvanced
Provided support and solutions to customer inquiries, ensuring satisfaction and loyalty.
Quality AssuranceIntermediate
Assessed call quality standards and contributed to process improvements as a QA specialist.
Technical SupportIntermediate
Assisted customers with technical inquiries and troubleshooting procedures.
Communication SkillsAdvanced
Demonstrated professional verbal communication and active listening in a call center environment.
Resumo
Call center professional with over five years of experience across sales, technical support, and customer service, including quality assurance roles. Dedicated, professional, and skilled in delivering excellent service.
Principais conquistas
- Gained over five years of comprehensive experience across sales, technical support, and customer service departments.
- Held a role as a Quality Analyst, ensuring quality standards and service excellence.
- Developed professional skills in multiple call center operational areas and maintained dedication to consistent performance.
Habilidades
Customer ServiceQuality AssuranceTechnical SupportCommunication Skills
Publicado na CazVid - 3 de jul. de 2025