Dedicated to delivering exceptional customer service with extensive experience in call centers and administrative roles. Skilled in training, communication, and multi-channel support.
Provided support and assistance to customers through various communication channels, ensuring satisfaction.
Performed clerical duties including calendar management, report creation, and document organization.
Effectively communicated with clients, team members, and management through calls, emails, and reports.
Prepared and trained new agents in customer service procedures to improve team performance.
Support Services Group Panama
I answer calls, chats, SMS, and emails providing the information requested by customers according to each case., I prepare new customer care agents from Panama and Jamaica as well as Panamanian advanced care agents with all the steps to follow to offer the best customer service to Crate&Barrel and CB2 clients., I respond to questions and provide assistance to customer care agents.
First Contact Adventage
I answer ed calls, chats and emails to customers requesting membership cancellations and refunds.
Star Contact
I worked in customer service and credit card sales.
Ambientes y Acabados, S.A./PLOTOSA
My job was to assist the general manager, keep his agenda, write, send and receive letters, make monthly reports for the insurance company of the collective life insurance of employees, keep track of fuel inventory, and manage petty cash.
Bachelor of Science Cum Laude
2nd year Mayor
Technician in Engineering
Science Highschool Diploma
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