This is my profileContact via CazVidNatalie
Customer Service Specialist with diverse experience in hospitality and executive sales
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Competencies
Provided support and understood customer needs in hospitality and virtual assistance roles.
Extensive experience in document and communication management across various roles.
Managed planning and organization of business events and trips for aviation clients.
Collaborated effectively within teams and adapted to dynamic work environments.
Handled technical aspects of customer support, IT tools, and office software.
Languages
Summary
Experienced support specialist skilled in customer relations, event planning, and virtual assistance across diverse industries.
Key Achievements
- Handled customer inquiries and maintained service standards at The PUB Game Store
- Improved call scripts and assisted in client communications as Virtual Receptionist at Smith.ai
- Built rapport and scheduled high-value appointments within the aviation sector at Duncan Aviation
Experience
Waitress
Greeting customers and explaining the concept of the place, Helping customers place their orders and getting their food and drinks to their table, Keeping the tables cleaned throughout the day, Sweeping and mopping the floors every other day
Virtual Receptionist
Answering inbound calls as the receptionist, Helping clients of our customers that required assistance, Following a script for every call answered, Assisting manager with improving scripts for certain customers
Executive Sales
Offering maintenance and varied services to the executive aviation market, Cold calling leads and researching aircraft owners, Building rapport with aircraft owners, Scheduling appointments and planning week-long trips to visit businesses, Planning trips for yearly aviation conferences and...