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Nissi
Interpreter with bilingual communication skills in customer support
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Competencies
Proficient in English and Spanish, used in interpretation and customer support roles.
Excelled in providing clear, effective communication and conflict resolution in diverse interactions.
Handled inquiries, troubleshooting, and customer service tasks across multiple platforms.
Utilized CRM tools and Microsoft Office to document and manage customer interactions.
Education
Languages
Summary
Versatile professional with experience in real-time interpretation, customer service, and technical support. Skilled in bilingual communication with a focus on accuracy and cultural sensitivity. Proven ability to manage client interactions effectively across various industries.
Key Achievements
- Provided real-time interpretation services between English and Spanish at Global Interpreting, ensuring accuracy and cultural sensitivity.
- Maintained professional and empathetic customer interactions at Concentrix, enhancing customer experience.
- Responded to customer inquiries via phone and chat at IBEX, meeting performance goals for satisfaction and troubleshooting.
Experience
Interpreter
Provided real-time interpretation services between English and Spanish speakers., Ensured accuracy and cultural sensitivity during calls., Assisted clients in various fields including healthcare and customer support.
Customer Service Representative
Maintained a professional and empathetic tone at all times.
Customer Service Representative
Responded to customer inquiries via phone and chat., Met performance goals related to customer satisfaction and call handling time., Provided product support and troubleshooting assistance.