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Fraud and Risk Management Specialist with over 12 years in Financial Services and Retail
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Competencies
Extensive experience in identifying and mitigating fraud risks within retail and financial sectors.
Skilled in assessing risks, ensuring regulatory compliance, and implementing preventive controls.
Proficient in managing customer credit records and resolving disputes efficiently.
Strong analytical skills in investigations related to fraud and suspicious activities.
Education
Languages
Summary
Dedicated risk and fraud management specialist with extensive experience in fraud detection, investigations, and compliance across retail and financial industries. Proven ability to implement effective controls and support operational teams.
Key Achievements
- Led account dispute investigations, enhancing fraud detection efficiency at Edcon.
- Implemented fraud prevention strategies in risk and compliance roles, reducing fraud incidents.
- Provided expert support to stores on fraud-related issues across South Africa, improving resolution times.
- Conducted purchase analytics to identify suspicious activities, strengthening fraud prevention measures.
Experience
Fraud Agent
Account Disputes investigations. Fraud Detection. Outbound Calls
Risk and Compliance Associate
Purchase analytics. Investigations. Fraud Detection and Prevention
Fraud Call Centre Agent
Check customer credits records from XDS. New card linking and replacement. Assist stores with fraud related queries in and out of SA