This is my profileContact via CazVidNorman
Customer Service Agent with strong communication and problem-solving skills
Contact
Pereira, Risaralda Department, Colombia
Available on CazVid
Competencies
Customer ServiceIntermediate
Provided support and assistance to customers, ensuring their needs were addressed effectively.
Spanish InterpretationIntermediate
Facilitated communication between English and Spanish speakers in customer interactions.
Communication SkillsAdvanced
Effectively spoken in public and communicated clearly in team and customer engagements.
Problem-SolvingAdvanced
Analyzed customer issues and developed creative solutions to ensure satisfaction.
Negotiation SkillsIntermediate
Engaged in negotiations to resolve conflicts and improve service outcomes.
Education
UNIVERSIDAD SERGIO ARBOLEDA
Completed 2020-II
Languages
SpanishBilingual
Summary
Experienced bilingual agent skilled in customer service, Spanish interpretation, and effective communication. Adept at problem-solving, negotiation, and teamwork to deliver positive client experiences.
Key Achievements
- Bilingual agent experience in customer service, facilitating effective communication with diverse clients.
- Demonstrated patience and organization in handling customer inquiries and complex situations.
- Utilized creative and negotiation skills to resolve issues and enhance customer satisfaction.
Experience
BILINGUAL AGENT
ACEDO S. A.
NOVIEMBRE 2021 - FEB 2025
Skills
Customer ServiceSpanish InterpretationCommunication SkillsProblem-SolvingNegotiation Skills
Published on CazVid - May 17, 2026