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Norman
Customer Service Agent with strong communication and problem-solving skills
Contato
Pereira, Risaralda Department, Colombia
Disponível na CazVid
Competências
Customer ServiceIntermediate
Provided support and assistance to customers, ensuring their needs were addressed effectively.
Spanish InterpretationIntermediate
Facilitated communication between English and Spanish speakers in customer interactions.
Communication SkillsAdvanced
Effectively spoken in public and communicated clearly in team and customer engagements.
Problem-SolvingAdvanced
Analyzed customer issues and developed creative solutions to ensure satisfaction.
Negotiation SkillsIntermediate
Engaged in negotiations to resolve conflicts and improve service outcomes.
Formação acadêmica
UNIVERSIDAD SERGIO ARBOLEDA
Completed 2020-II
Idiomas
SpanishBilingual
Resumo
Experienced bilingual agent skilled in customer service, Spanish interpretation, and effective communication. Adept at problem-solving, negotiation, and teamwork to deliver positive client experiences.
Principais conquistas
- Bilingual agent experience in customer service, facilitating effective communication with diverse clients.
- Demonstrated patience and organization in handling customer inquiries and complex situations.
- Utilized creative and negotiation skills to resolve issues and enhance customer satisfaction.
Experiência
BILINGUAL AGENT
ACEDO S. A.
NOVIEMBRE 2021 - FEB 2025
Habilidades
Customer ServiceSpanish InterpretationCommunication SkillsProblem-SolvingNegotiation Skills
Publicado na CazVid - 17 de mai. de 2026