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Oluwabukola
Customer Service Representative with Attention to Detail in Client Account Management
Video resume
Customer service representative
I work as a data entry and escalation agent. My work requires paying attention to details and solving issues that arise from time to time on accounts from the clients. I work with excel, maps and outlook. The essence of my job is to make sure all accounts are processed correctly with no mistakes and all conflicts are resolved unless it is beyond my ability where I have to escalate to the appropriate quarters for further resolution. I also have experience with processing accounts due for legal
Contact
Tijuana, Baja California, Mexico
Open to remote
Available on CazVid
Competencies
Data EntryIntermediate
Processed client accounts accurately using Excel and other tools.
Conflict ResolutionIntermediate
Identified and resolved issues within client accounts, escalating when necessary.
Client Account ManagementIntermediate
Handled account processing and ensured compliance with legal procedures.
Communication SkillsIntermediate
Utilized Outlook for communication and coordination with teams and clients.
Legal Account ProcessingBeginner
Gained experience in processing accounts subject to legal considerations.
Summary
Dedicated customer service representative experienced in data entry, conflict resolution, and account management within the financial/legal domain, committed to accuracy and client satisfaction.
Key Achievements
- Handled data entry and account escalation processes effectively.
- Ensured accuracy and conflict resolution in client accounts.
- Managed account processing and legal compliance tasks.
Skills
Data EntryConflict ResolutionClient Account ManagementCommunication SkillsLegal Account Processing
Published on CazVid - Jul 3, 2025