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Dispatch Coordinator with 5+ years in logistics and customer support
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Competencies
Managed daily dispatch activities ensuring operational efficiency and punctual deliveries.
Provided technical troubleshooting for hardware and software issues for Dell customers.
Delivered customer care via phone and email, consistently meeting satisfaction targets.
Facilitated communication between drivers, warehouse staff, and clients to streamline operations.
Collaborated effectively with teams to resolve issues and improve first-call resolution rates.
Education
Languages
Summary
Dedicated professional with expertise in logistics coordination and technical customer support, skilled in communication, problem-solving, and team collaboration.
Key Achievements
- Coordinated daily dispatch operations to ensure timely delivery of goods.
- Delivered technical support, resolving hardware and software issues effectively.
- Managed communication channels among drivers, warehouse staff, and customers to optimize logistics efficiency.
Experience
Active dispatch coordinator
Coordinated daily dispatch operations ensuring timely delivery of goods to clients., Managed communication between drivers, warehouse staff, and customers to optimize logistics., Monitored shipment schedules and resolved delivery issues promptly to maintain customer satisfaction., Maintained...
Technical support & Customer Care Representative
Delivered technical support to Dell customers, resolving hardware and software issues effectively and efficiently., Provided customer care through phone, email and consistently meeting quality and satisfaction targets., Collaborated with escalation teams to resolve advanced technical issues and...