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Customer Service & Sales Specialist with 5+ years in Support & Credit
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Competencies
Delivered high-quality customer support across various roles, resolving issues and maintaining satisfaction.
Supported sales initiatives and assisted with credit-related services, including promotions and account management.
Provided troubleshooting for seller and customer platform issues at Amazon and other companies.
Utilized Microsoft Word and PowerPoint for documentation and presentations as part of support tasks.
Supported diverse customer needs through effective communication and interpersonal abilities.
Education
Languages
Summary
Experienced support and sales specialist with over 5 years of delivering customer satisfaction and driving sales initiatives across financial and e-commerce sectors.
Key Achievements
- Provided dedicated seller support at Amazon, resolving platform issues.
- Handled customer inquiries and disputes at Experian Credit Corp, maintaining high satisfaction.
- Achieved sales targets through credit card promotion at Sykes.
Experience
Seller Support Representative
Provided dedicated support to sellers, resolving issues related to sales and account management., Assisted with troubleshooting and guided sellers on platform best practices.
Customer Service Representative
Handled customer inquiries, resolved disputes, and provided credit-related assistance., Maintained high satisfaction ratings through effective problem-solving.
Customer Service & Sales Agent
Delivered support for a U.S. bank, assisting customers with accounts and credit card services., Achieved sales targets by promoting and selling credit cards.
Customer Service & Sales Agent
Managed customer interactions, processed requests, and supported sales initiatives.