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Banking Manager with 10+ years of experience in retail and corporate banking
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Competencies
Handled branch operations, cashiering, and clearing processes ensuring smooth, compliant banking functions.
Provided high-quality customer service by resolving complaints, managing accounts, and ensuring client satisfaction.
Supervised and motivated teams in banking and financial services to meet targets and deliver excellent service.
Maintained relationships with high net-worth clients and corporate accounts through advisory services and personalized engagement.
Developed strategies for client acquisition, retention, and business growth across various financial products.
Education
Languages
Summary
A results-oriented banking professional with over a decade of experience in branch operations, customer service, and client relationship management. Proven ability to lead teams, optimize processes, and drive business growth within competitive environments.
Key Achievements
- Managed key banking operations including branch clearing, depository services, and customer account management at HDFC Bank Ltd.
- Led customer service and team management initiatives, resolving complaints and enhancing client satisfaction at Mahanagar Co-Op Bank Ltd.
- Supervised fund management, client advisory, and business development activities, coordinating with multiple departments at C.T. Chit’s Pvt Ltd.
Experience
Manager
Branch Operations, Custodian (key Handling), POA signature authority, Property Vaulting, Retail Assets - Disbursement of Two wheelers, Auto Loan, Personal Loans, Business Loans, SEP Loans, C V Loan, KGC Loans, Working Capital, Commodity, Entire branch O/w clearing process, Sub member Clearing...
Junior Manager (With The Role of Branch Manager)
Managing customer service operations for rendering and achieving quality services, Responsible for resolving customer complaints on performance bottlenecks, Providing value added customer services by attending customer queries and issues, Monitoring the post service activities like follow up with...
Branch Manager
Providing Advisory Services to Corporate & High Net-Worth Customers on funds Management While Maintaining Relationship with Key Accounts, Handle client queries regarding outstanding positions, Responsible for Dealing with Audit & Inspections, Updating clients with their reaming...