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Customer Service & Tele Sales Specialist with diverse client engagement experience
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Competencies
Provided customer support across various communication channels including chat, email, and voice interactions.
Engaged in selling financial products and advertising services via telecommunication to diverse client groups.
Created and coordinated visual and audio content, as well as written materials for various media and events.
Organized large-scale events, demonstrating planning and multi-tasking skills.
Education
Languages
Summary
Experienced in client engagement, sales, and content creation with a focus on customer satisfaction and effective communication.
Key Achievements
- Handled customer inquiries and provided solutions through chat, email, and voice channels at Ibex Global Nicaragua
- Facilitated credit solutions tailored to client needs at City Bank Bologna, ensuring customer satisfaction
- Promoted digital advertising spaces for Latino entrepreneurs and subscribed Costa Rican customers to print or digital media
Experience
Customer Service representative
Customer service / Chat / Email / Voice
Tele sales and Customer Service Agent
Address the concerns of each client, providing them with an adequate solution to the regulations of the institution and customer satisfaction, Providing them with the ease of acquiring credit systems with the banking institution, according to the capacity and comfort of the user.
Tele Sales Agent
Digital advertising spaces for Latino entrepreneurs in the United States
Tele sales Agent
Sale of subscriptions to the Costa Rican population in General for digital or physical means.