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Customer Service and Administrative Professional with 20+ years experience
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Competencies
Skilled in addressing customer queries, resolving issues promptly, and maintaining positive client relationships.
Proficient in managing journals, liaising with departments, and handling administrative tasks efficiently.
Capable of identifying root causes and implementing effective solutions to operational challenges.
Experience in planning and executing event decorations and meal arrangements during high-pressure situations.
Efficiently prioritizes tasks to meet deadlines and manage multiple responsibilities simultaneously.
Education
Summary
Dedicated professional with extensive experience in customer service, administrative operations, and event coordination. Proven ability to enhance efficiency, solve problems, and deliver exceptional client support. Skilled in managing diverse responsibilities with professionalism and initiative.
Key Achievements
- Provided exceptional customer support through inbound and outbound calls, improving customer satisfaction.
- Streamlined journal transactions and administrative processes, enhancing operational efficiency.
- Co-managed event decorations and logistics, ensuring timely and high-quality service delivery.
Experience
Call centre agent/Administrator
In and out bound call centre/assisting customers with queries on accounts. Liase with payroll department and human resource. Assisting customers telephonicaly and via email. Journal transactions and payment. Administration functions and fraud prevention
Co manager (Partnership)
Decoration of funerals during covid. Arrange tables and decorations setup. Arrange buffet tables with food. Developing menus and service packages. Coordinating meal delivery