This is my profileContact via CazVid
Rodelain
Help Desk Analyst & Customer Service Specialist with 10+ years in client support and dispatch roles
Video resume
Contact
Competencies
Skilled in handling customer inquiries, resolving issues, and ensuring high satisfaction levels.
Experienced in coordinating transportation logistics and managing dispatch schedules effectively.
Proficient in help desk functions, troubleshooting, and providing technical assistance.
Strong verbal and written communication abilities across diverse roles and industries.
Capable of managing multiple responsibilities efficiently in fast-paced environments.
Education
Languages
Summary
Dedicated professional with extensive experience in customer service, dispatch, and technical support roles. Proven ability to resolve issues efficiently, coordinate operations, and build strong client relationships. Currently enhancing technical expertise through ongoing education in Help Desk Analysis.
Key Achievements
- Provided efficient customer support, resolving issues promptly at E-Z Pass and Liveops.
- Managed dispatch operations for S.O.S TAXI, ensuring timely and safe transportation services.
- Built strong client relationships as a Partner at FAST TAXI, contributing to increased service efficiency.
- Developed communication skills through diverse roles across multiple service and sales environments.
- Graduate student in Help Desk Analysis, enhancing technical support expertise.
Experience
Customer Svs
Dispatcher
Partner
Cust Svs, Sales
Skills
Video Transcript
Video Transcript 1
Good afternoon, my name is Rodelin Michelle. I live in Santo Domingo, Dominican Republic. I've been living here for the past five years, and I have experience in dispatching before. When I was living back in New York, I used to work for numerous taxi companies.