Experienced technical support and customer service professional with a background in IT, sales, and digital marketing, leveraging multilingual skills and a comprehensive understanding of enterprise tools.
Applied technical troubleshooting and support skills across various environments.
Delivered customer-centric solutions ensuring satisfaction and problem resolution.
Managed email/SMS campaigns, social media, and website content for enterprise clients.
Provided sales solutions and debt consolidation advice to clients, focusing on best-fit options.
Lotería Nacional Dominicana
Provide specialized technical support for the advertising and human resources departments of the National Lottery, optimizing the operation of the equipment.
Continuum Solutions
Customer Service and Technical Support Agent, Boost Mobile (USA), Resolution of connectivity problems and reporting of faults, Provision of information about services and plans, guaranteeing customer satisfaction
Concentrix
Customer Service and Sales Agent at Dish Network, Complaint resolution, assistance and sales of products for satellite television and internet.
Cmax Solutions
Senior Services Coordinator, Managed profiles of older adults and their caregivers, Coordinated appointments, schedules, location changes and caregiver assignment.
Professional Computer Technician
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Fluent in English, Spanish, and French, facilitating effective communication in diverse settings.
Broadway Support Services
Provide sales services through viable consolidation solutions., As a debt specialist, my job was to ensure that the client can obtain the best option to consolidate their debts and get out of them in a more efficient way, whether through a consolidation loan or through debt relief programs.
Thryv Software
Comprehensive enterprise software management Case management:, Customer management, digital marketing campaigns (email/SMS), website administration, social media management and content management, Coordination of appointments for web design and software training
