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Customer Support Specialist with 5+ years in client service and office administration
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Competencies
Extensive experience assisting clients with banking and service inquiries, ensuring clear communication and client satisfaction.
Performed data entry, filing, call handling, and managing confidential records for a government department.
Proficient in Microsoft Office Suite and Internet tools applied in support roles and administrative tasks.
Provided tailored support in reservation services and client inquiries across different industries.
Education
Languages
Summary
Dedicated customer support specialist with proven expertise in banking, reservation support, and medical office administration. Skilled in client communication, record management, and using MS Office tools to optimize workflow.
Key Achievements
- Provided comprehensive customer service in banking, assisting with transactions and client inquiries, ensuring client satisfaction.
- Supported reservation processes and customer needs at West, consistently meeting service goals and improving customer experience.
- Managed medical records, handled confidential information, and performed administrative tasks efficiently at Sacramento County Sheriff’s Department.
Experience
Customer Service
Serve customers with their bank accounts, Give explanations of transactions, Answer any questions the client had, Work with a variety of clients according to their questions
Customer Support
Provide support with reservations, Help the customer with services it required, Meet several goals to my job and serving the customer
Office Assistant II
Filing medical records, Faxes, Data entry, Answering calls, Delivering confidential medical records to medical personnel, Information dealing with privacy issues and customer service