This is my profileContact via CazVidRossy
Customer Service Agent at BTO Bolivian Technology Outsourcing
Contact
La Paz, La Paz Department, Bolivia
Available on CazVid
Competencies
Multilingual CommunicationExpert
Fluent in Spanish, English, French, and Italian, with extensive experience in translation and interpretation.
Customer ServiceAdvanced
Skilled in managing customer inquiries and resolving issues effectively to ensure high satisfaction.
Administrative SupportAdvanced
Experienced in handling administrative tasks, supporting teams, and managing documentation efficiently.
Language TeachingIntermediate
Proven ability to teach and assist students in English language learning, enhancing their communication skills.
Education
Bachelor
Bolivia High School
Completed December 2003
Advanced Technical Secretary
Don Bosco Institute
Completed December 2005
Advanced Technical in English
Centro Boliviano Americano
Completed December 2011
Graduated
Universidad Mayor de San Andres
Completed December 2016
Languages
Spanish★★★★★
English★★★★☆
French★★☆☆☆
Italian★★☆☆☆
Summary
Dedicated bilingual professional with extensive experience in customer support, administration, and translation across diverse industries. Proven ability to communicate effectively in multiple languages and support organizational goals.
Key Achievements
- Managed multilingual customer support, enhancing client satisfaction and loyalty.
- Streamlined communication processes across English, Spanish, French, and Italian, improving efficiency.
- Supported administrative functions, contributing to operational continuity and team collaboration.
Experience
Administrative Secretary
ESPECIALIDADES FARMACEÚTICAS
January 2004 - January 2005
Accounting Assistant
CRESPO & ASOCIADOS C.A.A.C.E.
January 2005 - January 2006
Upload Manager
Linea Sindical de Transportes "Aroma"
July 2006 - October 2010
“NIM” Store of Crafts from India
January 2012 - January 2013
Bilingual Executive Assistant of sales
“SUSARA” Store of crafts
January 2012 - January 2013
Teacher of English
“AYACUCHO” School
February 2013 - November 2013
Bilingual Assistant
“Chi Alpha International in Association with University of Arkansas”
March 2013 - July 2013
Student Assistant
“UNIVERSIDAD MAYOR DE SAN ANDRES”
November 2013 - November 2013
Administrative/Finance Assistant and Teacher of English
SUPERATE SRL Educational Institute
March 2014 - February 2015
System & Training Languages Academy
December 2014 - December 2015
Administrative Support Supervisor and Teacher of English
SUPERATE SRL Educational Institute
February 2016 - September 2016
Management Assistant
TAB Cargo “TRANSPORTES AEREOS BOLIVIANOS”
March 2017 - January 2019
Bilingual Receptionist
Tiquina Palace Hotel
January 2018 - February 2020
Customer service agent
BTO Bolivian Technology Outsourcing
October 2019 - Present
Skills
Multilingual CommunicationCustomer ServiceAdministrative SupportLanguage Teaching
Published on CazVid - Jun 2, 2026