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Medical Interpreter with over 5 years in healthcare and customer service
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Competencies
Provided interpretation services in medical settings, ensuring clear and compassionate communication.
Handled customer service calls, including insurance and hospitality, demonstrating cultural sensitivity and accuracy.
Fluent in bilingual communication across healthcare, insurance, and customer service sectors.
Ensured effective and compassionate interactions in sensitive situations across various roles.
Skilled with Microsoft Office, Google Workspace, Slack, Zoom, and Skype for work coordination and communication.
Education
Languages
Summary
Bilingual interpreter specializing in medical, insurance, and customer service sectors with over 5 years of experience providing accurate and culturally sensitive communication.
Key Achievements
- Facilitated clear communication between patients and healthcare professionals across diverse cultural backgrounds at AMN.
- Provided medical interpretation for various calls and managed complex situations while maintaining confidentiality at Voyce.
- Interpreted accurately and sensitively in real-time scenarios across healthcare, insurance, and customer service sectors for multiple organizations.
Experience
Video Medical Interpreter
Facilitated clear, compassionate communication between patients and medical professionals across diverse cultural backgrounds., Maintained strict adherence to HIPAA confidentiality protocols and emergency communication standards.
Freelance OPI/VRI
Provided interpretation for entirely medical calls., Managed long and difficult situations while being constantly monitored.
Bilingual Interpreter
Interpreted for different scenarios ensuring accuracy and cultural sensitivity., Managed real time critical situations delivering effective outcomes.
Bilingual Interpreter
Handled mostly customer service and insurance calls and got to know how policies, claim processing and billing works.
Interpreter
Received training and bases of what being an interpreter is., Handled all types of calls including health insurance, vehicle insurance, customer service, 911 and hotels., Worked in a fast paced environment (50+ calls daily)
Business Center Hostess
Assisted hotel and external guests on scheduling conference and meeting rooms., Coordinated special queries for their meetings., Provided assistance to the front desk team with registration cards, completing guests profiles and special requirements, and setting up keys.