This is my profileContact via CazVidSantiago
Customer Service Professional with Broad Bilingual Experience
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Competencies
Provided bilingual customer support via chat, calls, and email, ensuring client satisfaction.
Effectively communicated with customers in bilingual environments, handling inquiries and issues.
Performed repair and maintenance of computer equipment to support service operations.
Undertook specialized training for specific customer service campaigns to meet performance standards.
Education
Languages
Summary
Experienced bilingual customer service professional with a history of meeting and exceeding performance metrics across multiple campaigns in chat, call, and email support.
Key Achievements
- Provided bilingual customer support across chat, call, and email platforms at three companies.
- Received specialized training tailored to specific campaigns, enhancing service quality.
- Consistently met stipulated customer service metrics in multiple organizations.
Experience
Customer Service Agent
I worked as a customer service agent at Accedo in a bilingual billing campaign via chat., I received specialized training in my campaign.
Customer Service Agent
I worked as a customer service agent at Teleperformance Colombia in a bilingual retention campaign via call., Met stipulated customer service metrics.
Customer Service Agent
I worked as a customer service agent at Foundever Colombia in a bilingual customer service campaign via chat, calls and email., Met stipulated customer service metrics.