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Customer Service & Support Specialist with 5+ years in service & admin roles
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Competencies
Delivered support for online banking and retail clients, ensuring satisfaction and issue resolution.
Created promotional content and managed client follow-ups to support business growth.
Assisted in teaching English and Spanish to students from kindergarten to 5th grade.
Utilized Office Suite, social media platforms, and online tools for administrative and promotional tasks.
Demonstrated proactive collaboration and communication across multiple roles in diverse environments.
Education
Languages
Summary
Experienced in customer support, educational assistance, content creation, and online service management with a focus on client satisfaction and operational efficiency.
Key Achievements
- Provided online assistance for Equipax Credit Bureau allowing users to access their credit reports.
- Managed advertising and client follow-ups as Online Services Administrator for Cecilia’s Fashion Style.
- Supported kindergarten through 5th grade English and Spanish instruction at American Nicaraguan School.
Experience
CUSTOMER SERVICE AND ONLINE SUPPORT
Providing Assistance for the online Website of Equipax Credit Bureau ‘My Equipax’ in order for the customer to be able to login and check their credit report and score online.
PRIMARY PARAPROFESSIONAL
LIBRARY ASSISTANT
TEACHING SUPPORT
Working with kindergarten students and up to 5th grade of primary education English and Spanish language.
ONLINE SERVICES ADMINISTRATOR AND ASSISTANT
In charge of the creation of advertising and promotional content, follow-ups to current and potential clients to provide them with commercial advice.
Customer Service in Technical Division
Post-sales and Post-Service Actions, Commercial Advisor.