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Dispatcher with 5+ years of logistics and customer service experience
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Competencies
Applied project management skills to plan routes and manage logistics operations.
Handled customer inquiries and negotiated contracts ensuring clear and effective communication.
Scheduled and coordinated freight and driver routes, prioritizing tasks efficiently.
Collaborated with drivers, vendors, and customers to ensure smooth logistics operations.
Provided advice and assistance to team members and customers to enhance service delivery.
Education
Languages
Summary
Dedicated dispatcher and freight broker with extensive experience in logistics coordination, customer relations, and negotiation, practicing effective communication and project management.
Key Achievements
- Created optimized routes for drivers, improving operational efficiency.
- Negotiated freight rates to secure favorable terms, enhancing profitability.
- Managed documentation, invoicing, and database analysis using Excel to track loads and agent performance.
Experience
Dispatcher
Create routes weekly and daily for my drivers., Negotiate the freight rate to secure the best possible terms, allowing my drivers to maximize their profits., Plan their routes, handle the documentation, including invoices, so they can get paid., Handle the company database using Excel, handling the...
Sales Expert
Freight Broker
Monitored inbound and outbound freight operations to establish timely delivery of packages., Negotiated freight rates with third-party vendors to acquire cost-effective contracts., Coordinated shipping requests for expedited delivery and documented accurately to achieve the correct billing.,...