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Sofia

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San José,San José,Costa Rica
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Competencies

Customer ServiceIntermediate

Demonstrated experience with Customer Service.

Teamwork & LeadershipIntermediate

Demonstrated experience with Teamwork & Leadership.

Time ManagementIntermediate

Demonstrated experience with Time Management.

Organizational SkillsIntermediate

Demonstrated experience with Organizational Skills.

Food Handling LicenseIntermediate

Demonstrated experience with Food Handling License.

Education

Ninth Grade
Completed 2020

Languages

enNative

Experience

Sales Rep / Assistant Manager / Quality Control / Trainer

JCA Resources
2025

Led and supported sales operations, consistently meeting performance goals., Successfully supervised and mentored a team of up to 5 members, delivering high‑impact, results‑driven training that elevated performance and productivity., Conducted quality assurance reviews and coaching to improve service delivery., Coordinated schedules and reporting to streamline team operations.

Virtual Receptionist

Answer Hero
2024

Handled calls for high‑end automotive, legal, and medical clients with precision and professionalism., Delivered prompt virtual support with strong documentation and attention to detail.

Collector (Loan Servicing Rep)

Client Services Inc.
2023

Managed sensitive financial accounts while offering client‑centered payment solutions., Excelled in clear communication, accurate records, and compliant resolutions.

Skills

Customer ServiceTeamwork & LeadershipTime ManagementOrganizational SkillsFood Handling License
Published on CazVid - May 17, 2026
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